All TESS USA Inc. products are of the highest quality craftsmanship. The TESS Standard art panels are warranted for 12 years under website specified lighting usage (8-10 hours a day, 6 days a week). These replace the diffuser panels in facility or GC provided light boxes. The EXACT measurements of the diffuser will be need to be shown on the final TESS Work Order Form, to insure proper fit of the panels. Should cutting in the field need to take place because inaccurate measurements were sent to TESS, this is an easy fix and TESS can provide trimming instructions. Making the panels larger, if the measurements we inaccurate, will entail the expense of new panels.
The TESS MRI-EL light systems are warranted for (1) one year under web specified lighting usage (8-10 hours a day 5 days a week) and should be shut off when not in use after hours. The warranty begins from the date of delivery even should the purchaser/s decide not to install the product/s until a later date. All other warranties previous to website or paper work are replaced with the new specification/s as of 2008.
ALL WARRANTIES ON THE TESS MRI-EL SYSTEM ARE NULL & VOID SHOULD ANYONE DECIDE TO GO INTO OR TAMPER WITH THE MRI POWER SUPPLY INVERTER BOX FOR ANY REASON. These are specifically calibrated by the Fabrication Division for the size and shape of the units. The power supply unit will need to be sent back to Fabrication should there be any issue concerning replacement, for its examination, at the facilities expense.
The TESS LED Box can be used in MRI or any other division. It uses the highest quality components available in the industry, throughout all its electronics. They are guaranteed for (2) two years with no color degradation; blue tint wear along the edges; or reflected dark zones in the image should one bulb wear out.
Warranty will be voided in the event of any non-TESS USA Inc. service personnel performing any service or maintenance procedure on either of TESS MRI Products without discussing and qualifying such procedures with TESS first.
As in any lighting source--Fluorescent bulbs, Led or Lumi-panels will dim, wear and eventually will need to be replaced. TESS provides replacement LED & Lumi-panels for a reasonable cost, given the advanced technology of these items.
Under no circumstance will TESS USA Inc. be liable for direct, indirect, special incidental or consequential damages to the hardware during the installation process. TESS USA Inc. tests all components prior to shipping. The purchaser(s) assume(s) all risks regarding the performance of such once product is received and throughout the installation process. Items NOT covered by this warranty include, but are not limited to physical breakage not reported to the shipping company immediately, components which show signs of tampering by anyone other than TESS USA Inc service personnel, damage due to fluctuation of supply voltages into the facility or specified procedure room, water, electrical damage/s in the facility, acts of Nature and/or product wear because website posted lighting usage has not been adhered to.
In the unlikely event of failure a TESS USA Inc representative must inspect the fixture involved to verify warranty status. The merchandise will need to be shipped back in the original packaging, or after speaking to a TESS representative to insure proper/secure return packaging procedures, to the TESS Fabrication Department (proper address will be supplied). Alternately, should the facility request instead that a TESS representative come onsite, the facility will be charged for all service, repair and replacement work/parts if this turns out to involve any afore mentioned reasons for product failure. The product will be either repaired or replaced at the option of TESS USA Inc.
The warranties will remain in effect for the remainder of the date/issue of the original warranty.
All TESS illuminated products are wired and ready to install in the American, United Kingdom or European Markets. NOTE: Local codes govern the use of distribution wiring and the specifications vary depending on whether the application is installed in conduit or a plenum. Installation and wiring diagrams are provided upon request.